Frequently Asked Questions
Find answers to common questions about our devices and services
Are your smartphones unlocked?
Yes, all devices sold at The Phone Guys are factory unlocked and compatible with all major GSM and CDMA carriers worldwide.
Do the phones come with a warranty?
Every device includes a standard 12-month manufacturer warranty covering hardware defects and technical issues.
What is the difference between New and Certified Pre-Owned?
New devices are factory sealed. Certified Pre-Owned units undergo a rigorous 90-point inspection and include a 90-day performance guarantee.
Do you offer trade-in programs?
Yes, you can trade in your old device for store credit. Visit our 'Trade-In' page to get an instant valuation.
Will my phone come with a charger?
In line with manufacturer environmental policies, some new models may only include a USB-C cable. Please check the 'What's in the box' section for each product.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.